Return
In the unexpected situation given that our items are of the highest standard a customer decides to return a product. We are only allowed to accept unopened sealed bags that have not been tampered with in any way within 14 days of the original purchase. Returned items can be sent back for store credit. We strive to provide the best customer service! Please note that you are responsible for the shipping and tracking of the returned product. Please contact us at support@365kratomcanada.com with your order number ready for more details.
Exchange
You are allowed to exchange unopened items for up to 14 days of the original date of purchase. Please email us at support@365kratomcanada.com for more detailed information
*Note to protect 365kratomcanada.com from fraudulent claims, we authorize returns and provide credit on a case by case basis, our 14-day satisfaction guarantee can also be utilized on a case by case basis, we may request additional information from the customer to fulfill any of the above requests. We also reserve the right to reject compensation for any claims if deemed suspicious.