FAQ’S

1. What is the fastest way for my order to be processed?

You order will be processed and shipped out within 24h of placing it.

2. What payment methods do you accept?

Interac e-Transfer (through your Online Banking) or
COD (Collect-On-Delivery) – Pay for your order at your local post office with cash, credit, or debit.
*Please note at this point in time we cannot take credit card payments on our site. But if you insist on making payments using a credit card please choose the COD option where you will have the option to pay by credit card when picking up your order at the post office. For more Detailed info please visit our payment section or send us a message at support@365kratomcanada.com.*

3. Where is my order confirmation email?

An order confirmation email should be sent to you within 15 minutes of placing your order. If you cannot find an order confirmation email please check your spam folder. If you still cannot find it please send us an email and we will get back to you asap.

4. How can I communicate any special requests?

For any specific requests about your order please leave a comment in the text box on the bottom of the page before checkout.

5. Can I make changes or additions to my order?

Please contact us ASAP if you need to modify your order as we cannot guarantee the changes requested if your order has already been processed and or shipped.

6.Can I cancel my order?

If your order has not been processed we can issue you a refund. Please note it may take up to 3 business days for the funds to be in your possession, further information will be provided in email.

7. How do I know which products to choose?

Please understand that All products sold on 365kratomcanada are a raw material developed for botanical, aromatic, research and examination purposes only. They are not intended for human consumption in any way or form and 365kratomcanada does not make any claims about treating any kind of medical related conditions. By purchasing any of these raw items from 365kratomcanada.com you agree to these terms. We strongly recommend you do your own research before purchasing anything from our store. IF you need more general information about what properties our raw products are comprised of or items that are top sellers please send us an email and we will gladly assist you.

8. Who can order your products?

To purchase any products from 365kratomcanada you need to be eighteen (18) years of age or older. Please visit our full detailed terms and conditions here.